How to Register and Use the Customer Portal
The Customer Portal
The Customer Portal allows J2 customers to log in and access partner-related information, data and links. This includes kit and renewal information, software links, portal links, knowledge base articles, and more!
New Account Registration
Requesting an invitation
To register a new user to the customer portal, a user request should be sent to salessupport@j2innovations.com or orders@j2innovations.com containing the following information:
- Contact Name
- Contact Company
- Contact Phone Number
- Contact Email
Accepting the invitation
Once a J2 Admin confirms the new account has been created and registration has been sent, the rqeusted user should recieve a registration invite within the inbox of the provided email.
- Locate & open the email invitation: The email suject should be from "noreply@j2inn.com" and the Subject should read "You've been given acess to content at www.j2inn.com".
- Create a password: the registration email will prompt the user to register their account by clicking the "create password" option.
- Once create password is selected, the portal will prompt the user to set a new password and confirm the password. Once the password is set, the user can click "save password" to complete the registration
- Once Registered, the user can log in to the customer portal via www.j2inn.com/customerportal or by clicking on the "Log In" option located on the top right menu of the www.j2inn.com website.
- Once logged in, the customer portal can be accessed via the "customer portal" tab on the top right menu
