Ordering Process

Information regarding J2 Order requirements, submittals, fulfillment and invoicing can be found below.

Ordering Contact Information

Contact Information:

All order and invoice related questions or submittals should be directed to orders@j2innovations.com.

Order Requirements

Purchase Orders: (Pricing & Part Numbers)

Purchase Orders need to be submitted using correct pricing & part numbers before they can be processed. Please take a look at the current price list before placing an order to verify that the net price is accurate based on the agreed upon Price Multiplier for your company. Refer to your Customer Portal page for price lists & multipliers.

Required Order Information

The following information is required upon submittal based on the type of order being placed:

Order Type	Required Information
License & Maintenance Order	Company: Host ID: Project: New License or Existing License Add-on? NOTE: it is preferred that a seperate PO is generated for each individual license but in the event that multiple part numbers are ordered within the same PO and the customer wants them split into seperate individual licenses in a unique way, it should be clearly indicated on the PO.
Training Seat Order	Student Name: Student Company: Student Email: Training Class Date:
Kits & Renewal Order	Company Name: Dev License Licensee: Dev License Host ID:
License Authorization Order	E2C License ID E2C License link Include "License Authorization Order" in the order notes Optional: E2C Line Item ID(s): (optional) Company: (optional) Host ID: (optional) Project: (optional)
F200 Devices	Confirmed Shipping Address (with Tax ID) Recipient Full Name: Reciepient Email Address Company Name: Street address: City, State, Zip: Phone number: Email address: Recipient’s Tax ID number (VAT):

Order Submittal

Submitting an Order: orders can be submitted by using any of the following methods:

E-Mail ordering: orders@j2innovations.com. For ordering through E-Mail, an Excel
template will be provided by J2 to customers
Web-Form: www.j2inn.com/web-portal. The password to access the Web-
Portal is provided by the J2 Sales team upon request.
E2C Licensing Server: Qualified OEM partners may generate licenses in the E2C licensing server accompanied by a corresponding Purchase Order requesting "License Authorization".

Order Fulfillment

Order Received & Sales Order Confirmation:

Once J2 receives the PO & order information at orders@j2innovations.com, J2 will process the order and email you the order receipt and content. J2 aims to acknowledge all orders within 24 hours and fulfill the order within 2 days.

Standard Order Delivery:

In a standard order, in which a license was purchased via PO. A Sales Order will be created and a new thread will be opened. All order information and product files are issued by email on the corresponding Sales Order email thread.

Edge2Cloud Order Authorization:

Partner’s that utilize the E2C Licensing Server to create their own licenses will need to send an authorization purchase order (see required criteria above). It is important to note that the order is a "License Authorization Order" in the order notes so that the order is properly identified as an authorization order.

Once J2 has processed the order and authorized the licenses in the licensing server a follow-up email will be sent by J2’s Ordering Team, confirming that the requested licenses or license line Items have been Authorized.

Pre-bundled orders are an exception to this, in which J2 will do a check weekly to authorize any unauthorized licenses.

Order Invoicing

Invoice Delivery:

A corresponding Invoice will be sent (typically 1-2 business days after the sales order has been generated) via email as a PDF attachment to the designated invoicing contact provided by your company.

Order Returns

Software Licenses purchased from J2 Innovations are considered used at the time of purchase. No credit will be issued for software licenes once a license order is invoiced, e-mailed, or downloaded.